Items ordered from our website can be returned for FREE within 30 days of receipt of domestic shipment (in most cases). If the "Shop with confidence" section under the add to cart button details "Free Returns," the product is eligible for returns!

Returns for items purchased directly from Professional Innovative Solutions must be processed through our info@proinnovativesolutions.com. Free return policy applies to orders shipped within the contiguous U.S. Some products have different policies or requirements associated with them (i.e., post-surgical garments, etc.). Please see below for a list of non-returnable items.

Eligible Products:

• Must be returnable, unopened, unused.
• In original packaging. Safety seals cannot be opened or broken.
• Return request must be submitted within 30 days of receiving delivery.
• Once a return is authorized it must be returned to us within 14 business days of the return authorization.
• Customer is responsible for packing return properly. If item becomes damaged during the shipping process the return may be denied once inspected at Professional Innovative Solutions or the manufacturer.

Details:

• Professional Innovative Solutions shall test returned products and may impose a customer fee if the customer misrepresents the condition of the product or the item is damaged during shipping. Denied returns will be immediately disposed of.
• Once the item is received at our fulfillment center, it will take approximately 5 business days to be processed by our team and 5 business days for the refund amount to show up in your account.
• Shipping fees are non-refundable, except when due to our error. If you feel your case warrants a shipping fee refund please email info@proinnovativesolutions.com and be sure to list the order number, return reason, and a full explanation. The return will still need to be processed through us.

Non-Returnable Items

We would love to process every return request. However due to health and safety concerns we are unable to authorize all returns. Certain products are forbidden to be returned due to their biohazard nature.

Some items will state in their description that they are non-returnable. These items will also have a pop up message once added to the cart that will have you confirm you are purchasing a non-returnable item.

Non-returnable items include but are not limited to:

• Customizable Items
• Digital Items
• Items Missing Original Packaging
• Items With Broken Safety Seals
• Special Order Items

Oversized Items

Oversized items may be returned to our facility by freight shipping. Initial shipping costs are non-refundable. The customer is responsible for scheduling and paying for the return shipping costs.